Returns and warranty policy
We detail the return or refund policy.
Return Policy and Warranty
Company DetailsThe site is owned by the company INVERCAT GARRAF, SL, with NIF B64218662 who manages all content and products. Registered in the commercial register is Barcelona, the registration particulars: Tomo 38645, folio 96, page B329908, Entry 1. Registered address: Calle Libertat, number 23 and geltrú Vilanova, Barcelona and ZIP code 08800, Spain. Contact: firstname.lastname@example.org.
A commitment is established between the buyer and Invercat Garraf SL , in which the website undertakes to manufacture and deliver the selected products and the buyer to pay for them. Said commitment cannot be modified, unless it is in writing, the order has not been manufactured or sent yet, the Marcaropa website accepts said modification request, after evaluating the change.
To obtain a good result it is important to follow the recommendations for use in all our products.
Warranty and ReturnsAny product not arrive in good condition or defective product yet, either by transport, for which the manufacturing process or finished materials used, we refer TOTALLY FREE THE NEW PRODUCT and replace any defective product with the same in good condition, we detail the the most common cases:
The color chosen is another color, chose blue and green will arrive: GUARANTEED RETURN
The text does not correspond with the requested: GUARANTEED RETURN
The photo icons: There are those elected or not displayed correctly: GUARANTEED RETURN
Quality adhesive if the tapes come off: GUARANTEED RETURN
Fabric quality, if it considers that it is not soft enough fabric: GUARANTEED RETURN
Print-quality digital: If you do not read the text clear enough: GUARANTEED RETURN
If you meet the recommendations of utilizaciósn guarantee that our products are of high quality and have a longer period to which the law. By this means two years of legal warranty from date of delivery and two months to communicate the damage on the labels from the damage that occurs. If after this time have any problems, please contact us to discuss your requirements. Being a customized product, such as brand i Law 3/2014, of March 27 , for which the consolidated text of the General Law for the Protection of Consumers and Users amending and other complementary laws, approved by the Royal Decree 1/2007 , on November 16. In his Article 103. Exceptions to the right of withdrawal , specifically in paragraph c) The supply of goods made to the consumer's specifications or clearly personalized and user. ; so there is no right to withdrawal or return for reasons beyond our process quality and satisfaction. Anyway, if you made a mistake in the name or we have sent you a different name may ask to repeat the order, study your case and consider the resend the request again. Money refund is only possible if the product is not received within 20 days counting from the following payment the same day.
Also in Europe also recognizes us exception of not having to deal desestimiento within 14 calendar days, considering the product as designed, which can not be returned once commissioned, is enshrined in the European Directive on Consumer Rights 2011/83 / EU, in its Article 59. Directive europe see
Return or claim processTo start the return process, you must send an email to contacto @ marcaropa.com or from the contact form at http://www.marcaropa.com/contacto.php.
You can also contact by phone 671 54 14 23 , but it is advisable to do so in writing for the record.
This process must be done within 14 calendar days following receipt of the order at your home, or after the stipulated delivery period.
In the claim / return email you must indicate the following information:
- the order number to be able to identify your order.
- description of the incident or query.
- If there is any type of defect, send a photo to confirm the defective status of the product.
- If the claim is made for supposedly exceeding the delivery period, please carry out the following verifications first:
Check that your order delivery details are complete and correct. If you see any errors notify
it so that it can be shipped to the correct address, if you think your order should have arrived,
check the date the order was placed and the delivery times indicated on the web.
If the order should have arrived it will be sent again.
- For the repetition of orders due to late delivery by the company that carries out the antiregas, we will leave a margin of 5 additional working days to the established delivery times, to proceed with the repetition of the order without charge for the customer .
The defective product does not need to be returned, as it is not valid for any other customer as it is a personalized product.
Return ProcessYou must to send us the number of the invoice you receive with your order and a photo that shows the error that says, just send it to us by Email us only. Within 48 / 72h. your order will be easy at home. We run with the shipping and manufacturing defective product may keep it or recycle it.
Terms of Service and BuyIn the terms and conditions Marcaropa.com and you with the order confirmation and accept these conditions constitute a contract between you and us for the supply of products chosen. This Agreement may not be modified, except in writing or by email and we accept this request for amendment. Do not apply any other terms or conditions.
Information on the Accession of marcaropa Confianza Online (TRUST ONLINE)Pursuant to both the Law Society Services Information and Code of Ethics TRUST ONLINE, we report our membership TRUST ONLINE. Marcaropa.com be submitted to the system of court complaint TRUST ONLINE: The parties are submitted for the resolution of the conflicts and with resignation to any other jurisdiction, to the courts and tribunals of the domicile of the user. Likewise, as an entity adhering to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes relating to online advertising and contracting, data protection, protection of minors and accessibility, the user may resort to the extrajudicial dispute resolution system Of CONFIANZA ONLINE (www.confianzaonline.es).
- Legal Justification:
For more information, see Article 10 of the Law of Services of the Information Society access to the law in the boe and the Article 39.7 You can view the Code of Ethics TRUST ONLINE at: Code of Ethics Trust Online
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